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Past incidents

All resolved incidents for this status page.

PHP Update
Resolved

The PHP-related service update has been completed successfully. The maintenance period has concluded, and services are now operating normally. Our team has completed the necessary checks, and no fu...

Client Area Issues
Resolved

The issue affecting access to the Client Area has been resolved. Customers should now be able to access the Client Area normally. Our team has confirmed that the service is operating as expected, a...

Legacy Email Issue Found
Resolved

Our technicians have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise again for...

Webmail issue
Resolved

Our technicians have confirmed that the Webmail issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise ag...

Legacy OXMail Issue Identified
Resolved

We would like to give the update that email connections via webmail and mail clients have been restored, and the issue is now resolved. We want to thank our clients for the patience they've had whi...

Hosting Performance Degradation | s3467.syd1.stableserver.net
Resolved

We would like to give the update that all network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please re...

Hosting Performance Degradation | s3917.syd1.stableserver.net
Resolved

We would like to give the update that all network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please...

Hosting Performance Degradation - s3917.syd1.stableserver.net
Resolved

We would like to give the update that all network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please re...

Hosting Performance Degradation
Resolved

We would like to give the update that all network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please re...

Hosting Performance Degradation - s3917.syd1.stableserver.net
Resolved

We would like to give the update that all network and server loads are at normal levels and services are stable. If you have any questions or need any urgent assistance with your services, please r...

Legacy Mail Login Issue
Resolved

After a period of monitoring, our technicians have confirmed that the issue has been resolved and things are stable. We want to thank our clients for the patience they've had whilst our team was wor...

Phone Support Delays
Resolved

Our team have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had with us whilst working on getting things up and running. Please reach out...

Hosting Performance Degradation | s3917.syd1.stableserver.net
Resolved

We would like to give the update that network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please reach...

Client-Area Issue Identified
Resolved

Our team have confirmed that the issue with accessing your account has now been resolved. We will continue to monitor the website and thank everyone for their patience while we get you back into you...

cPanel Connection Error
Resolved

After a careful monitoring period, our technicians have confirmed that the cPanel login issue has now been resolved. We want to thank our clients for the patience they've had whilst this resolutio...

Legacy OX Mail Issue
Resolved

We've now resolved the incident. Thanks for your patience.

Support Articles Temporarily Unavailable
Resolved

Our technicians have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further i...

Legacy OX Mail Issue Identified
Resolved

We've now resolved the incident. Thanks for your patience.

Legacy Email Service Issue
Resolved

We've now resolved the incident. Thanks for your patience.

Limited Live Chat Support Availability
Resolved

We've now resolved the incident. Thanks for your patience.