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Past incidents

All resolved incidents for this status page.

Webmail issue
Resolved

Our technicians have confirmed that the Webmail issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise ag...

Legacy OXMail Issue Identified
Resolved

We would like to give the update that email connections via webmail and mail clients have been restored, and the issue is now resolved. We want to thank our clients for the patience they've had whi...

Hosting Performance Degradation | s3467.syd1.stableserver.net
Resolved

We would like to give the update that all network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please re...

Hosting Performance Degradation | s3917.syd1.stableserver.net
Resolved

We would like to give the update that all network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please...

Hosting Performance Degradation - s3917.syd1.stableserver.net
Resolved

We would like to give the update that all network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please re...

Hosting Performance Degradation
Resolved

We would like to give the update that all network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please re...

Hosting Performance Degradation - s3917.syd1.stableserver.net
Resolved

We would like to give the update that all network and server loads are at normal levels and services are stable. If you have any questions or need any urgent assistance with your services, please r...

Legacy Mail Login Issue
Resolved

After a period of monitoring, our technicians have confirmed that the issue has been resolved and things are stable. We want to thank our clients for the patience they've had whilst our team was wor...

Phone Support Delays
Resolved

Our team have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had with us whilst working on getting things up and running. Please reach out...

Hosting Performance Degradation | s3917.syd1.stableserver.net
Resolved

We would like to give the update that network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please reach...

Client-Area Issue Identified
Resolved

Our team have confirmed that the issue with accessing your account has now been resolved. We will continue to monitor the website and thank everyone for their patience while we get you back into you...

cPanel Connection Error
Resolved

After a careful monitoring period, our technicians have confirmed that the cPanel login issue has now been resolved. We want to thank our clients for the patience they've had whilst this resolutio...

Legacy OX Mail Issue
Resolved

We've now resolved the incident. Thanks for your patience.

Support Articles Temporarily Unavailable
Resolved

Our technicians have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further i...

Legacy OX Mail Issue Identified
Resolved

We've now resolved the incident. Thanks for your patience.

Legacy Email Service Issue
Resolved

We've now resolved the incident. Thanks for your patience.

Limited Live Chat Support Availability
Resolved

We've now resolved the incident. Thanks for your patience.

Delays in Support Response
Resolved

Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this per...

cPanel and Webmail temporarily unavailable
Resolved

Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. I...

Password reset and email verification delays
Resolved

We have seen Password reset and email verification functionality return to normal. We understand how important access to your services are and appreciate your patience while we work on a resolution....