Resolved Ended: 01:38 AEST - 19 September 2025
Webcentral Mail systems - OXmail
We are currently experiencing issues with IMAP, POP3, and SMTP services. Users may encounter connection timeouts or difficulty accessing mail. Our team is in...
Complete Ended: 17:29 AEST - 18 September 2025
General Maintenance
As part of our commitment to continually improve our systems and services, we will be performing routine maintenance on some of our spamexperts on-premise se...
Resolved Ended: 17:00 AEST - 16 September 2025
Webmail Access Issue
We are aware of some customer seeing an SSL or "Not Secure" connection warning when visiting their webmail. Our team is working on getting this back to secu...
Resolved Ended: 22:09 AEST - 14 September 2025
Webcentral Email Service Disruption
We are aware of a few customers having intermittent disruptions to our email services due to SSL certificate issues. Our infrastructure team are working on t...
Resolved Ended: 04:48 AEST - 12 September 2025
Chat Support Channel Intermittence
We are currently experiencing intermittent connectivity issues with our chat support channel. You may notice slower-than-usual response times during interact...
Resolved Ended: 02:00 AEST - 6 September 2025
Intermittent Delays with Domain Requests
We are currently experiencing intermittent delays with domain-related operations due to an issue with our registry. The following actions may be affected and...
Resolved Ended: 23:59 AEST - 5 September 2025
Limited Support Availability
We are currently experiencing limited support capacity due to a power outage affecting one of our office locations. Our team is working diligently to restore...
Resolved Ended: 05:46 AEST - 4 September 2025
Server Incident Report (Webmail, Sydmail)
A network connectivity issue is affecting the Webmail client. As a result, the Webmail client cannot connect to the IMAP server. However, direct access via I...
Resolved Ended: 09:38 AEST - 1 September 2025
Phone Support Temporarily Unavailable
We are currently experiencing connectivity issues due to an outage with our Internet Service Provider (ISP). As a result, our phone contact centre is tempora...