June 2025

22 June 2025

Resolved Ended:

Delays in ticket and account notifications

We're currently experiencing delays in sending notifications regarding customer support responses and other account-related updates. Our team is actively inv...

Support Center Webcentral Infrastructure
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21 June 2025

Resolved Ended:

Service Interruption – Customer Interface

Uptime Impact: 5 hours, 7 minutes, and 30 seconds

We’re currently experiencing a service interruption affecting the customer interface. Our technical team is actively investigating the issue and working to r...

Support Center Webcentral Infrastructure
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20 June 2025

Complete Ended:

Backend Optimisation in Progress

We are currently optimizing our backend systems to improve overall platform performance and stability.   During this time, you may experience slower than nor...

Webcentral Infrastructure
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1 Days without incident

18 June 2025

Resolved Ended:

Client Area Planned Maintenance

Uptime Impact: 2 hours, 50 minutes, and 50 seconds

We will be performing an upgrade to our underlying infrastructure, which will require placing the client area into maintenance mode. During this time, the cl...

Webcentral Infrastructure
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Resolved Ended:

Client Area Planned Maintenance

We will be performing an upgrade to our underlying infrastructure, which will require placing the client area into maintenance mode. During this time, the cl...

Webcentral Infrastructure
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5 Days without incident

12 June 2025

Resolved Ended:

Client-Area Access Issue

Uptime Impact: 19 minutes

We've received reports of some users being unable to view or access their customer area. Our team is investigating the issue and working to resolve it as so...

Webcentral Infrastructure
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5 Days without incident

06 June 2025

Complete Ended:

Scheduled Maintenance – Legacy BNE mail Platform

As part of our ongoing efforts to maintain and support our legacy systems, we will be performing routine maintenance on the BNE email platform. There will be...

Website & Email Hosting
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