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Phone Support Delays

Resolved Oct 7, 2016 09:35 AEST

Incident Updates

  • Resolved 10 years ago · Oct 7, 2016 15:45 AEST

    The issue with our phone system has been addressed and is now resolved. Support resources are back to normal capacity.

  • Resolved 10 years ago · Oct 7, 2016 10:46 AEST

    The disruption to our phone system has re-occurred, our Administrators are working on this as a priority. Customers may continue to experience longer than expected wait times when contacting our support team by phone. During this period customers can still contact us via live chat or support email.

  • Resolved 10 years ago · Oct 7, 2016 10:12 AEST

    The issue with our phone system has been addressed, we are now monitoring the situation closely to ensure it has been fully resolved.

  • Resolved 10 years ago · Oct 7, 2016 09:35 AEST

    We would like to advise customers that we are currently experiencing issues with our phone system. Customers may experience longer than expected wait times when contacting our support team by phone. During this period customers can still contact us via live chat or support email. Updates will be provided when available.