Legacy Email Service Issue

We've now resolved the incident. Thanks for your patience.

Our infrastructure team had applied a fix and OX Mail service should now function normally. Our team are continuously monitoring to ensure service stability.

we truly appreciate your continued patience as we work through this.

Our infrastructure team are actively working with our downstream provider and we are making steady progress toward restoring normal service. Part of this work is to ensure that the servers and support infrastructure are up to date with all latest upgrades. We appreciate your patience and understanding while this work continues into this afternoon.

We will provide a further update as soon as more information becomes available.

We’re continuing to work on resolving the issues affecting OX Mail. Our infrastructure team remains engaged and we have made this a priority. We understand how important this service is and truly appreciate your continued patience while we work to restore normal operation.

We’ll provide the next update by 3:00 PM QLD time or sooner if there are any significant developments.

We would like to share the update that some of our customers may still be experiencing some intermittent issues with OX Mail receiving. Our infrastructure team is actively working to resolve this as quickly as possible. We understand how important your email is, and we sincerely appreciate your patience while we work to restore normal service.

We’ll share our next update by 12:00 PM QLD time, or sooner if we have any new information.

We are aware of a few customers having issues receiving emails via their OX Mail email service. Senior technicians are working on this to resolve the issue and restore functionality. As an alternative, our team can help guide you through a seamless migration and explore other email platform options.

If you need any immediate assistance, please reach out to our support team.