Monitoring shows that web and email access has been restored for all customers and has remained stable for the past 3 hours.
If you have any further questions about this incident, or still have concerns you can always get in touch with our Customer Service team by phoning 1300 638 734, 24 hours a day, 7 days a week.
Our engineers have restored the last remaining server (awcp004.server-cpanel.com) at 12:41pm AEST and can confirm that customers are now able to access their website and email accounts again.
We are continuing to test and closely monitor this platform.
Our engineers have restored the web and email services for the following cPanel servers at 12:09pm AEST.
awcp001.server-cpanel.com awcp002.server-cpanel.com awcp006.server-cpanel.com awcp007.server-cpanel.com
Customers hosted on server awcp004.server-cpanel.com are still experiencing service disruptions and we are continuing to work on restoring these services.
Further updates to follow.
Our technicians are still investigating the root cause to this issue and are working on restoring the services as soon as possible.
We understand your web and emails services are important to your business and we thank you for your patience during this outage.
Several of our cPanel servers are currently experiencing a high load, and customers on affected servers will experience outages for both email and websites. Identified servers experiencing issues are below:
awcp001.server-cpanel.com awcp002.server-cpanel.com awcp004.server-cpanel.com awcp006.server-cpanel.com awcp007.server-cpanel.com
We are currently working on resolving the issue as a priority. We will continue to provide more updates.