Resolved

Performance on the console has remained stable since the last update and we are confident that the stability issues have now been addressed. Thank you for your patience during this period.

Recovering

Performance and stability on the console has now returned back to normal. Our technicians will continue to monitor the performance to prevent a similar occurrence.

Identified

Customers are advised that we are experiencing issues with the Console Management interface, we believe this is being caused by an issue with the underlying Database. This will affect the ability to Order, Upgrade, Manage and login to services managed by the Console.

Our administrators are currently working on returning stability to the platform. We appreciate your patience during this period.

Began at:

Affected components
  • Shopping Cart
  • Billing Systems