Resolved

This incident has been resolved.

Recovering

Our administrators have advised that access to The Console has been restored. We are going to closely monitor the situation to ensure we do not see a re-occurrence.

Investigating

We would like to advise that The Console is inaccessible at this time. Our administrators are investigating this as a priority and updates will provided as they are made available.

Customers will be unable to login, manage and order domains and services via the Console at at this time.

Updated

Our system administrators are still monitoring the stability of the console closely to ensure that there is no re-occurrence of any performance degradation.

Recovering

Our administrators have advised that access to The Console has been restored. We are going to closely monitor the situation to ensure we do not see a re-occurrence.

Investigating

We would like to advise customers of a disruption causing The Console to be inaccessible at this time. Our administrators are investigating this as a priority and updates will provided as they are made available. Customers may experience longer than expected wait times when contacting our support team.

Customers will be unable to login, manage and order domains and services via the Console at at this time.

Began at:

Affected components
  • Shopping Cart
  • Billing Systems