Your Webcentral Portal - Network Speeds

Uptime Impact: 1 hour, 15 minutes, and 21 seconds
Resolved
Resolved

Our team have confirmed that the issue with accessing your Webcentral portal has now been resolved.  We will continue to monitor the website and thank everyone for their patience while we got this resolved.

Please reach out to our customer care team, if you require further support.

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Sam S
Recovering

We would like to inform our customers that we have implemented a fix for the network issues with your Webcentral portal. We are starting to see load times upon logging in and managing services return to normal but will continue to monitor and test and update you again as soon as possible.

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Sam S
Investigating

We're currently experiencing some network issues with our client area that is impacting load times upon logging in and managing services.

Your client area is still accessible however loading times may be longer than usual, additionally some processes including support may take longer than normal.

We thank you for your patience while our team is investigating the issue and we will provide the next update as soon as we can.

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Sam S
Began at:

Affected components
  • Webcentral Infrastructure
    • Shopping Cart
    • Billing Systems
    • My Account (User Portal)
    • Website