Delays in ticket and account notifications

Resolved
Resolved

This was resolved at 2.30am GMT. Thanks for your patience.

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Investigating

We're currently experiencing delays in sending notifications regarding customer support responses and other account-related updates. Our team is actively investigating the issue, and we appreciate your patience in the meantime.

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Began at:

Affected components
  • Support Center
    • Web/Email Support Enquires
  • Webcentral Infrastructure
    • Billing Systems
    • My Account (User Portal)