Legacy Webcentral Mail systems - BNE & SYD mail platforms

We've now resolved the incident. Thanks for your patience.

We've fixed the core issue, and are waiting for things to recover.

We are aware of a few customers experiencing intermittent disruptions to our email delivery services due to Microsoft restrictions on IP 198.38.93.127. Our infrastructure team has already submitted a delist request to Microsoft, and are now awaiting confirmation.

We have taken the necessary steps to restore full service, and we will provide another update as soon as possible.

Thank you for your patience, we’re committed to ensuring your email services remain reliable and secure. Our customer service team is available 24/7 should you need assistance.

Our infrastructure team has implemented a few fixes and we are seeing issues with the legacy email services recover.

We would like to thank you again for your patience and understanding, we will monitor the situation, however for improved stability and faster support, we strongly encourage customers to migrate to our current email plans. Our customer service team is here 24/7 and ready to support you with this process.

Our team is continuing to work on resolving the email delivery issues affecting the legacy email services.

We would like to thank you again for your patience and understanding, we will provide further updates as soon as we have more information. Again, for improved stability and faster support, we strongly encourage customers to migrate to our current email plans. Our customer service team is here 24/7 and ready to support you with this process.

We are currently investigating reports of bounced email delivery via some legacy mail services. The issue has been identified as relating to a missing comments as part of the SPF, DKIM, and DMARC records. Our infrastructure team are working on getting this updated. Further steps are being taken to resolve the blacklist issue and reattempt delisting. 
Customers may experience bounced or undeliverable emails when sending via legacy mail services.

We will provide updates as progress is made. We appreciate your patience and understanding.

As a reminder, these issues are isolated to our legacy mail platforms. For improved stability and faster support, we strongly encourage customers to migrate to our current email plans. Our customer service team is here 24/7 and ready to support you with this process.

We are continuing to monitor the legacy email systems and webmail access.

If you continue to experience delays in sending or receiving mail notice errors, or encounter any accessibility issues, please reach out to our support team so we can escalate your case for investigation and repair. Our infrastructure team are continuing to work on the legacy mail platform as a priority.

Given the advanced age of the platform, we continue to encourage our valued clients to work with our team on migrating your services to a newer and more robust service to ensure long-term reliability and to avoid repeat issues.

Our team has successfully rerouted IMAP/POP, and these services are now operational. We are actively working on restoring SMTP inbound and outbound functionality. Webmail services will be addressed immediately after.

Our infrastructure team have been working as a matter of urgency, rerouting the BNE Mail platform to bypass a problematic network, Inbound SMTP delivery is expected to resume within the hour, with POP, IMAP, and Webmail access coming back online shortly after.

Please be mindful of what email-service you have. For BNE Legacy Windows, if your client MX records and mail settings are already configured to use: MX: mx1.bne.server-mail.com / mx2.bne.server-mail.com Client SMTP Server: smtp.bne.server-mail.com Client IMAP Server: imap.bne.server-mail.com Client POP Server: pop.bne.server-mail.com

No further action is required on your part.

For Cloud Hosting (Business, Enterprise etc) the MX records should remain as mx.netregistry.net and mx4.netregistry.net.

If you continue to experience delays in sending or receiving mail notice errors, or encounter any accessibility issues, please reach out to our support team so we can escalate your case for investigation and repair. Our infrastructure team are continuing to work on the SYD mail platform as a priority.

Given the advanced age of the platform, we continue to encourage our valued clients to work with our team on migrating your services to a newer and more robust service to ensure long-term reliability and to avoid repeat issues.

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We would like to keep you updated with a notice that this email issue is still ongoing. There is currently no further progress to report, but we remain committed to keeping our clients up to date. We will continue to provide updates as soon as possible.

We truly appreciate your patience and understanding during this ongoing disruption. As a reminder, these issues are isolated to our legacy mail platforms. For improved stability and faster support, we strongly encourage customers to migrate to our current email plans. Our customer service team is here 24/7 and ready to support you with this process.

Our infrastructure team continues to work on the ongoing issues affecting legacy email services. As these issues remain isolated to our legacy platforms, we strongly encourage customers to migrate to our current email services for improved stability, security. Our team is ready to assist you with this upgrade at any time.

We understand the urgency, and can assure our customer that we are continue to work as quickly as possible to have these delays fully resolved. As the issues stem from a third-party-provider, we continue to work with them to identify root causes and eliminate all issues.

We would like to thank you again for your patience and understanding during this time.

We would like to keep you updated with a notice that the infrastructure team is still working on the Legacy email issue. We will update as soon as possible and thank you for your patience during this time.

Please feel free to contact our customer support team at any time. As our BNE and SYD mail are currently legacy platforms, we encourage customers to update their services to our newest plans for better stability and faster support. Our team are standing by to support with this solution.

We are continuing to work on a fix for issues currently affecting IMAP, POP3, and SMTP services. Users may encounter connection timeouts or difficulty accessing mail. Our team is investigating and working to fully restore normal service as quickly as possible

We've fixed the core issue, and are waiting for things to recover. Our team will continue to monitor closely to ensure full stability.

We are currently experiencing issues with IMAP, POP3, and SMTP services. Users may encounter connection timeouts or difficulty accessing mail. Our team is investigating and working to restore normal service as quickly as possible.

If you need any assistance in the immediate, please reach out to our support team.