Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 30, 2024 - 16:00 AEDT
Scheduled
As part of our commitment to continually improve our systems and services we will be performing maintenance and upgrades to the Webcentral website and user portal.
Access to our website and user portal may be impacted during the following times:
Start Date: Wednesday, 30th October, 2024 - 4:00 PM AEDT End Date: Monday, 4th November, 2024 - 9:00 AM AEDT
We would like to re-iterate that clients will not experience any downtime for existing domains and services, however, as part of the upgrade, clients and staff may be unable to; purchase new products, enter client portal areas or make changes to existing domains or services.
We anticipate works to complete and portal access to be available prior to the ‘end date’ listed above; however imports may be occurring up until the end date. We will be posting regular updates throughout the process as we anticipate this maintenance may complete earlier than the times posted above.
Thank you for your patience as we help improve your customer experience. For any questions or support, please contact our customer care team. We are extending our phone support over the weekend to assist with any queries during this process and will operate from 8-5pm AEDT Saturday and Sunday.
This scheduled maintenance affects: Webcentral Infrastructure (Shopping Cart, Billing Systems, My Account (the Console)) and Domain (Domain Name Management).